To access your course, log in to your Eden Method Online account at https://edenmethod.com/login. You can click the Lost your password? link if you need to reset your password. Be sure to check your inbox as well as your junk folder for the reset email in the event that your server has sent it there in error.

You can access your course with a smartphone, tablet or computer, wherever you have a good internet connection.

You will have unlimited access. You can start when you want (or from the launch date if it’s a new course.) You can work at your own pace so there’s never any pressure to keep up; and you can review the material as often as you like.

The main body of the course is accessible only by streaming and cannot be downloaded. However, any handouts located in the Downloads section of the course can be downloaded and printed if you wish.

Any assignments, tests or journaling within a course are designed for self-study and reflection. They will not be graded in the traditional sense, although you may receive comments and encouragement from your course facilitator. You may also be invited to post or share your assignments in the Forum, but this is entirely up to you.

Most of our courses are suitable for all levels of experience and can be adapted to suit your particular needs. You can always reach out to the course facilitator with your questions or concerns by using the Forum feature associated with the course or by contacting customer support at [email protected]. Your class material will be released to you a week at a time, starting the first day after enrollment and then a new week will be released every 7 days. Once a week is released, you can always go back at review and take the class at your own speed, so you should never feel stressed or pressured to keep up. 

Unfortunately, none of our online courses contribute towards certification or training at this time.

For our courses, you can connect with the course facilitator by posting your question in the Forum. You will see the Forum link located within each module listed on the menu. You can also send a message to customer support at [email protected] and we can forward your message to the course facilitator on your behalf.

When you purchase a course, you will automatically be sent a purchase confirmation by email. If you require any other proof of purchase for tax or business purposes, please contact customer support at [email protected].

When you are logged in to your Eden Method Online account and looking at your menu on the left hand side of the screen, click the My Profile icon and then click Profile, which is the second item on the menu bar. You can update your profile photo, name, bio if you so choose. This is not required and will be viewable by everyone on Eden Method Online.

We want our customers to be 100% satisfied with their purchase. If you feel that the course is not right for you or is not what you expected, please contact customer support at [email protected] within 30 days of your purchase for a full refund.

When you register and enter your email address, you can opt to receive emails about the products and services we offer. We respect the privacy of your email address and will not make it available to anyone without your permission.  You can opt out of emails from us by clicking the unsubscribe link at the bottom of the email. For further information about our privacy policy visit:  https://edenenergymedicine.com/policies/?tab=2.

Videos not playing correctly? Here are some tips to help you get the most out of your online learning experience with us:

If you are experiencing slow loading, or seeing a "Loading..." message on your videos, this is like to be because your internet connection speed is not fast enough to support video playback reliably. Check your internet speed. (In Google search Check Internet Speed and click the box that says Run Speed Test. Or, search by your internet provider e.g. Xfinity Speed Test). Ideally, you should have at least 10-20Mbps.  If you're not up-to-par, contact your internet provider.

Try clearing your browser's cache/history and restarting your web browser:

Chrome --> Clear Browsing Data --> Show Full History --> Clear Browsing Data
Safari --> Clear History
Firefox --> History --> Clear Recent History
Internet Explorer --> Tools --> Internet Options --> Browsing History

Sometimes different browsers can cause issues. You might find your video doesn’t play using Firefox, but is OK in Chrome. Also make sure you have the latest version of your browser.  From the top bar in your screen, click on Chrome - About Google Chrome, and it will show you your current version and download the latest version. This works the same for Firefox.  For Safari, Internet Explorer and Edge, the browsers are updated through system updates which you should do regularly as notified.

Just like uploading, internet connection can affect playback. Try resetting your router (as per your internet provider’s instructions) and make sure you have a secure connection.

Our course videos are hosted on the Vimeo platform. If you are continuing to experience problems with a particular video or audio recording, please contact us at [email protected], and we’ll investigate further for you.